Billing & Payments
We work on a fixed monthly fee basis, so you always know what your accounting costs will be in advance.
Your monthly fee covers the services agreed within your package, along with ongoing support, advice, and regular communication throughout the year.
Although annual accounts and tax returns are filed once a year, the work happens continuously throughout the year.
Your monthly fee includes:
- Ongoing advice and support
- Reviewing and adjusting records throughout the year
- Tax planning
- Responding to queries
- Year-round monitoring and compliance work
This helps avoid large one-off bills and allows us to support you proactively rather than just once a year.
An alignment fee is sometimes required when a client joins part way through their financial year.
Because our annual accounts and tax services are spread across 12 monthly payments, joining later in the year can create a shortfall between the work already required and the number of monthly payments remaining before the year end.
For example:
If your year end is March and you join us in January, there are only 3 monthly payments remaining before your year end. In this case, an alignment fee equivalent to 9 months may be added so that the billing aligns correctly with the accounting year.
We will always explain any alignment fee clearly before onboarding.
We collect payments via Direct Debit.
This keeps payments simple, secure, and automatic for both parties.
Invoices are raised on the 1st of each month and are usually collected by Direct Debit around 7 days later.
All services are billed in advance. For example, your May invoice covers your May services.
No.
Your monthly payments are not payments on account towards a future bill.
They are payments for an ongoing monthly service that includes support, advice, compliance work, adjustments, and preparation work throughout the year.
No — general advice, support, emails, and queries are included within your monthly package.
We encourage clients to contact us regularly rather than saving questions until year end.
If work falls outside your agreed package or is considered specialist/project work, we will always discuss this with you and provide a quote before any additional charges are made.
Joining Infinity
Once you decide to move forward, we’ll guide you through a simple onboarding process which typically includes:
- Engagement paperwork
- ID verification
- Direct Debit setup
- Requesting information from your previous accountant
- Access to bookkeeping software (if applicable)
- Setting up your ongoing processes and communication
We aim to make switching accountants as smooth and stress-free as possible.
Yes — we always recommend letting your previous accountant know that you are moving accountants.
Once you’ve done that, simply provide us with their details and we’ll handle the professional clearance process from there, including requesting the information we need to take over smoothly.
Communication & Support
As often as you need to.
We believe good accounting support should be proactive and accessible, not limited to once a year.
Yes.
We want clients to ask questions early before issues become problems. General support and advice are included within your package.
We aim to provide clear and timely communication at all times.
Our response targets are:
- Emails sent to support@infinity-accounting.co.uk — within 1 working day
- Direct emails to individual team members — within 3 working days
If your query is urgent, we always recommend calling us directly so we can assist as quickly as possible.
Annual Accounts & Tax
Yes — we monitor your key deadlines and help ensure everything is submitted on time.
Yes — tax planning and proactive advice are a key part of our service.
We aim to help clients remain compliant while operating as tax efficiently as possible.
Yes.
We simply ask for 30 days’ notice if you decide to leave us. We’ll always work professionally with you and your new accountant to ensure a smooth handover process.
No.
We also support:
- Sole traders
- Partnerships
- Charities
We tailor our services depending on the structure and needs of your organisation.
Yes.
Where included within your package, we handle submissions and communication with HMRC and Companies House on your behalf.
We primarily use Xero as our preferred bookkeeping software.
Xero allows us to work collaboratively with clients in real time and provides a simple, cloud-based solution for bookkeeping, invoicing, bank feeds, and reporting.
If you already use different software, we’re happy to discuss your current setup and the best approach moving forward.
That’s exactly what we want to help with.
We can support businesses from startup stage through to approximately £10 million turnover. As your business grows, we can adapt our support and services around your needs.
If your business eventually outgrows the type of support we specialise in, we’ll happily recommend a trusted accountant who is better suited for the next stage of your journey.
Absolutely.
We have an experienced team who can support with:
- Bookkeeping
- VAT returns
- Payroll
- CIS
- General accounting support
We aim to provide a complete, stress-free finance function for growing businesses.
Still Have Questions?
“Feel free to contact us — we’re always happy to help.”